Refund Policy

At OrbitRise, we aim to provide fair and transparent processes for users, publishers and advertisers. Since most of our rewards are based on third-party campaigns and advertisers, refunds and disputes are handled according to the rules below.

1. General Refund Policy

1. OrbitRise primarily facilitates performance campaigns and cashback. We do not sell the actual products or services of merchants.
2. Refunds for purchases (for example: shopping orders, bill payments, subscriptions) are controlled by the merchant, not OrbitRise.
3. If you want a refund for a product or service you purchased, please contact the merchant’s customer support directly and follow their refund policy.
4. OrbitRise is not responsible for decisions taken by merchants regarding acceptance or rejection of purchase refunds.

2. Cashback & Reward Disputes

1. If you believe you are eligible for cashback that has not been tracked or credited, you must contact us within 30 days of the transaction date.
2. Share complete details like the campaign name, date/time, transaction ID, screenshots and any proof requested by our team.
3. We will raise the issue with the advertiser/merchant wherever possible and await their decision.
4. Cashback or rewards may be denied or reversed if:
   • The transaction is cancelled, refunded or returned by you.
   • The advertiser flags the transaction as invalid, fake, duplicate, or non-qualifying.
   • Campaign terms were not followed (for example: wrong coupon use, using older links, etc.).

3. Premium / Paid Services

If OrbitRise offers any paid premium tools, membership or additional services, the following rules apply (unless different terms are explicitly mentioned at the time of purchase):

1. Refund requests must be raised within 7 days from the date of purchase.
2. For partial-usage or services already consumed (for example: delivered leads, access used), refunds may be processed on a pro-rata or case-by-case basis, or may be rejected.
3. Approved refunds will be processed only to the original payment method wherever technically possible.
4. In many cases, instead of a refund, we may offer service credits, extension of validity or alternative compensation where appropriate.

4. Non-Refundable Items

The following are generally not eligible for refunds:

1. Cashback that has been correctly tracked, confirmed and credited to your account or paid out.
2. Services or premium features that have already been fully utilised or delivered.
3. Promotional offers, bonuses, or items clearly marked as “final”, “non-refundable” or similar.
4. Any processing fees, payment gateway charges or convenience fees (if applicable), except where required by law.

5. How to Raise a Refund or Dispute Request

1. Send an email to orbitrise7@gmail.com with the subject line: Refund / Cashback Dispute – [Your Name].
2. Include your registered email, campaign name, date/time of transaction and all supporting evidence (screenshots, payment proof, merchant confirmation, etc.).
3. Explain clearly what went wrong and what you are requesting (refund, manual credit, clarification, etc.).
4. Our team will review your request and usually respond within 3 business days with next steps or additional questions.

6. Processing of Approved Refunds

1. Once a refund or manual adjustment is approved, processing may take around 7–10 business days, depending on the payment method and banking systems.
2. Where possible, refunds will be issued back to the original payment method; otherwise, we may offer alternative options like wallet credit or bank transfer.
3. For certain cashback disputes, we may directly credit your OrbitRise account balance instead of issuing a refund to the payment instrument.
4. You will receive an email or in-app confirmation when your refund, credit or adjustment has been processed.

7. Abuse, Fraud & Policy Violations

1. If we detect misuse of offers, fake accounts, invalid traffic, bot activity or other fraudulent behaviour, we may:
   • Reject refund or dispute requests linked to such activity.
   • Reverse pending or credited cashback / rewards.
   • Limit, suspend or permanently terminate your account on OrbitRise.
2. Our decision in such cases will be final and binding, subject to applicable laws.

8. Changes to This Policy

We may update or modify this Refund Policy from time to time to reflect changes in our services, legal requirements or internal processes. The “Last Updated” date at the top of this page shows when this policy was last revised. Continued use of OrbitRise after changes means you accept the updated policy.

9. Contact Us

For questions, disputes or refund-related queries, you can reach us at:

• Email: orbitrise7@gmail.com
• Telegram support: @orbitrise7